Case Study:

Global Pharmaceutical Healthcare Company

At a glance

Our client is a global, multi-national pharmaceutical healthcare company employing ~100,000 staff in over 150 countries. As an organisation operating in the healthcare eco-system, they recognise the necessity to provide optimal workplace conditions for their own staff, enabling them to thrive from both a health and performance perspective.

The Challenge

Owning an enormous real estate portfolio provides our client with a large operational expenditure.  As such, there is huge value to the organisation in developing facilities and real estate that is more operationally efficient and high performing.

Several questions face our client in trying to design such efficient and high-performing real estate:

Real Estate Performance

How does their current real estate perform?

Workplace Design

What type of workplace designs are suitable for their various business units?

Employee Health & Performance

How do different workplace designs impact health & performance?

Uplift & ROI

What workplace innovations provide uplift in building and human performance and what is the return on investment?

Scientific Process

In order to evidence the impact of these innovations on both office and human performance, our client has engaged our services as a partner who has the capacity and expertise to design, measure and collect data that is able to provide evidence and build a business case for the rollout of the WPH innovations across the broader real-estate portfolio.

In addition to the technical challenges presented in this project, a number of logistical obstacles were apparent at the onset.

  • Data anonymity
  • Passive data collection
  • Flexibility around employees joining & leaving WPH
  • Consenting & onboarding
  • Identification & procurement of appropriate measurement technologies
  • Scheduling of investigations in-line with employee availability

The Solution

We designed a systematic process that enables us to provide data insights that both combines (pilots) AND isolates (sprints) the surrounding environment, the employee and the various innovative technologies.

Sprint – A specific, controlled and rapid investigation into the impact of a single innovation (e.g. the impact of different light settings on cognitive performance)
Pilot – An ongoing tracking of the impact the WPH has on; employee health & performance, the environmental conditions, asset utilisation, and occupancy.

To collect data, we have identified (or developed) a plethora of devices, software and hardware that has enabled us to provide the requisite insight to our clients.

ART_Wearables

Wearable technologies

ART_Performance

Cognitive performance applications

ART_Sensors

Environmental tracking sensors

ART_Surveys

Pulse survey tool

Benefits

Subsequently, we have been able to feedback data and insight to our stakeholders that has enabled them to make informed, evidence-based decisions that will provide a tangible impact on business performance.

The benefits of our services on this project are several-fold and ongoing;

  • Evidence that helps our client to make positive decisions on how to re-design their real estate benefitting building performance and employee health, wellbeing & performance
  • Data to support the integration of many workplace innovations
  • Ability to evaluate the long-term success of changes in workplace design
  • Confidence that changes made to their real estate environmental control, asset selection and office design, is based on robust, data driven insight
  • A high return on investment

Too often real estate is measured only in financial terms, whereas the true measure should be the value (or not) of the employee experience and productivity it derives. ART Health Solutions helped us quantify and define this value so we in turn can make more holistic portfolio and workplace decisions.

Transition Director, Consumer Health, Worldwide Real Estate