Global Pharmaceutical Healthcare Company
At a glance
Our client is a global, multi-national pharmaceutical healthcare company employing ~100,000 staff in over 150 countries. As an organisation operating in the healthcare eco-system, they recognise the necessity to provide optimal workplace conditions for their own staff, enabling them to thrive from both a health and performance perspective.
Owning an enormous real estate portfolio provides our client with a large operational expenditure. As such, there is huge value to the organisation in developing facilities and real estate that is more operationally efficient and high performing.
Several questions face our client in trying to design such efficient and high-performing real estate:
Real Estate Performance
How does their current real estate perform?
What type of workplace designs are suitable for their various business units?
Employee Health & Performance
How do different workplace designs impact health & performance?
Uplift & ROI
What workplace innovations provide uplift in building and human performance and what is the return on investment?
To start to answer these questions, our client has invested in the development of a Workplace Performance Hub (WPH) at their world headquarters. More specifically, they have refurbished an unused laboratory space into a future workplace concept that houses 60 employees and includes a myriad of workplace innovations.
Localised Temperature Control
Contemporary Office Design & Flow
In order to evidence the impact of these innovations on both office and human performance, our client has engaged our services as a partner who has the capacity and expertise to design, measure and collect data that is able to provide evidence and build a business case for the rollout of the WPH innovations across the broader real-estate portfolio.
In addition to the technical challenges presented in this project, a number of logistical obstacles were apparent at the onset.
- Data anonymity
- Passive data collection
- Flexibility around employees joining & leaving WPH
- Consenting & onboarding
- Identification & procurement of appropriate measurement technologies
- Scheduling of investigations in-line with employee availability
We designed a systematic process that enables us to provide data insights that both combines (pilots) AND isolates (sprints) the surrounding environment, the employee and the various innovative technologies.
Sprint – A specific, controlled and rapid investigation into the impact of a single innovation (e.g. the impact of different light settings on cognitive performance)
Pilot – An ongoing tracking of the impact the WPH has on; employee health & performance, the environmental conditions, asset utilisation, and occupancy.
To collect data, we have identified (or developed) a plethora of devices, software and hardware that has enabled us to provide the requisite insight to our clients.
Cognitive performance applications
Environmental tracking sensors
Pulse survey tool
Subsequently, we have been able to feedback data and insight to our stakeholders that has enabled them to make informed, evidence-based decisions that will provide a tangible impact on business performance.
The benefits of our services on this project are several-fold and ongoing;
- Evidence that helps our client to make positive decisions on how to re-design their real estate benefitting building performance and employee health, wellbeing & performance
- Data to support the integration of many workplace innovations
- Ability to evaluate the long-term success of changes in workplace design
- Confidence that changes made to their real estate environmental control, asset selection and office design, is based on robust, data driven insight
- A high return on investment
Before there was no way of knowing how our buildings were performing and if there was any correlation between employee performance and some of these factors. This is very useful, not only do we now know that our head office is performing well, but we are also able to apply this data to drive efficiencies in the maintenance and operation of our buildings.
Director, Worldwide Real Estate